Our policies.
Clear from the start.

01 · Ordering & Confirmation

• Choose your products and options, add them to your cart, and review the estimated total. You can also send a custom inquiry without selecting a catalog product.
• Your full name, email and telephone / WhatsApp number are required. Include the preferred date, delivery area or hotel and any special instructions.
• Create or sign in to your Cashmere Blooms account, complete your profile and submit checkout or a custom request. Checkout records your selections, contact details, delivery or collection preference, preferred date and gift message. A submitted request is stored in your account and given a printable pro forma invoice. Adding to cart alone does not submit an order or reserve stock. We still confirm availability, final design, timing and payment personally.
• An order is confirmed only after Cashmere Blooms agrees availability, final contents/design, total, timing and payment arrangements with you, and the agreed payment or deposit is received.
• For planning, please allow at least 48 hours for standard fresh-flower requests, five business days for custom boxes, and 14 days for bulk or corporate gifting. These are proposed notice periods, not guaranteed fulfillment times. Urgent requests depend on availability.
• Tell us about allergies, scent preferences, personalization and recipient restrictions before the final design is agreed.

02 · Prices, Options & Add-ons

• Website prices are in Bahamian dollars (B$). In this preview, all product prices and delivery fees are proposed amounts for review.
• Choose the correct rose count or size. Fresh-rose bouquets have options from 12 to 99 roses; preserved rose domes have options for 95, 97 or 99 roses.
• Paid additions such as sashes, butterflies, crowns, veils, QR cards, greeting cards, balloons and gift extras are charged separately. Selected add-ons apply to each arrangement or box in that cart line.
• The cart calculates the chosen base product, add-ons, quantity and the selected delivery fee. If delivery needs a separate quote, the cart clearly shows that it is excluded.
• Unlisted flowers, premium brands, bespoke packaging, additional personalization or unusual sourcing require a separate quote. We explain any added charge before you accept the order.
• The agreed final quote will disclose any applicable taxes and other charges. No extra design or substitution charge is added without your agreement.
• Website images marked illustrative show concepts. Exact gift-box contents, brands, sizes and the agreed design are confirmed in the quote.

03 · Checkout, Deposits & Payments

• Online payment is coming soon and is currently disabled. Until it is connected, payment is arranged directly with Cashmere Blooms using the details stated in your confirmed quote or invoice. A checkout estimate or pro forma invoice is not a payment receipt. The PDF records your request; it is not a tax invoice and no online payment has been collected.
• Custom orders require a 50% deposit after the quote is agreed. The remaining balance is due before delivery or collection, unless another arrangement is confirmed in writing.
• For money bouquets, the full cash face value must be supplied separately before assembly. It is not part of the labour charge or a service deposit. Cash denomination and any bill-changing fee are agreed before confirmation.
• Ready-made stock is reserved only after the agreed payment and reservation terms are confirmed.
• Keep your payment reference and confirmation. A transfer screenshot alone may not establish that funds have cleared.
• Do not enter or send card numbers, PINs, online-banking passwords or payment credentials in the order form, gift message, email or WhatsApp. When online payment is enabled, use only the secure payment provider presented at checkout. A payment is confirmed only when the payment service verifies it; returning to the website does not by itself prove payment.

04 · Custom Designs & Substitutions

• We agree your colour palette, product size or rose count, wording, gifts, paid extras and presentation before beginning a custom order.
• Fresh flowers naturally differ in colour, size, openness and seasonal availability. Preserved flower shade and appearance can also vary by batch.
• We request your approval for a material substitution to a specified flower, colour, gift or decorative addition. If a suitable agreed alternative is unavailable, we discuss changing or cancelling the affected part.
• Personalized wording is produced from the spelling and details you approve. Please check names, dates, titles and punctuation carefully.
• Changes after sourcing or production begins may affect cost and timing. Revised charges and any revised delivery date must be agreed first.
• Bridesmaid and groomsmen gifts are available. Wedding and event floral installation is outside the current service range.

05 · Delivery & Collection

• New Providence delivery is proposed at B$10 per order in the preview. Confirm the address, applicable fee and agreed window before your order is accepted. Other locations require a delivery quote; island shipping is not assumed.
• Provide the recipient’s name, working telephone number, full location and access instructions. For resorts or hotels, include the reservation name and arrival date where needed, and check the property’s delivery rules.
• Delivery times are agreed as windows, subject to access, weather and travel conditions. If an issue affects the agreed arrangement, we contact you to discuss it.
• A recipient or approved representative should be available. We do not leave money bouquets or valuable client-supplied gifts unattended.
• If delivery cannot be completed because the agreed recipient or access is unavailable, we discuss redelivery or collection. Any redelivery charge is explained and agreed before proceeding.
• Collection is by appointment; the collection location is shared privately. Collect at the agreed time and transport flowers upright in a cool vehicle.

06 · Changes, Rescheduling & Cancellation

• Contact us promptly if your date, wording, recipient or delivery details change. A change is accepted only when we confirm it.
• For a cancellation before sourcing or production, we review payments and any already agreed, documented non-recoverable costs.
• After specially ordered materials, personalization or perishable flowers have been purchased or work has begun, the cancellation outcome depends on the agreed terms and actual work or costs incurred. We explain these rather than applying an automatic blanket forfeiture.
• Rescheduling is subject to availability and the condition of any materials already sourced. Additional costs are discussed before a new date is confirmed.
• If Cashmere Blooms cannot fulfill an agreed order, we discuss an acceptable alternative or refund for the unfulfilled goods or services.

07 · Product Issues, Refunds & Exchanges

Please inspect your order on receipt. If something is wrong, damaged, missing or materially different from the agreed order, contact sales@cashmereblooms.com or WhatsApp +1 (242) 451-4015 with your order reference and photographs where possible.

• For fresh flowers, please report concerns as soon as possible, ideally within 24 hours, so their condition can be assessed. This request is not intended to limit any rights provided by applicable law.
• We assess the issue and discuss an appropriate remedy, which may include replacement, correction, an agreed exchange or refund depending on the circumstances.
• Change-of-mind requests are assessed in light of the product condition, personalization, perishability and the terms agreed before purchase. Custom and perishable pieces may not be suitable for resale.
• Damage arising after delivery from handling, storage or unsuitable care is assessed separately from a defect or an incorrect order.
• Where a refund is agreed, we confirm the amount, method and timing with you. Store credit is an option only where agreed.

Nothing in these policies is intended to exclude rights or remedies available under applicable consumer law.

08 · Client-Supplied Gifts & Money Bouquets

• Tell us about items you plan to provide before purchasing them for a commission. We confirm their size, condition, suitability and how they will be presented.
• We agree an item list and the handover/return arrangements for jewelry, beauty products, keepsakes and other supplied gifts. Please keep your original purchase receipts.
• Styling and assembly prices do not include the value of gifts you supply. Extra flowers, packaging and materials are quoted separately unless included in the agreed package.
• Products should arrive in safe, presentable condition. Beauty products and food should have intact packaging, suitable dates and ingredient or allergen information.
• For money bouquets, agree the cash amount, currency and bill denominations. We count and document the cash received and the amount used; cash is presented in a way intended to avoid damaging the notes.
• We discuss any issue with a supplied item or material before proceeding. Responsibility for loss or damage is assessed from the circumstances and the agreed arrangements, rather than waived automatically.

09 · Personalization & QR Message Cards

• A personalized QR card can link to your chosen written message, photograph, voice note or video. Choose the content type in the product options; the content itself is requested after confirmation.
• You must have permission to use the content you provide. Send final wording and media by the agreed deadline.
• The content-hosting arrangement, access settings and any retention period are agreed with you. A QR link is not automatically private; anyone with access to the card or link may be able to view it.
• We test the QR destination before handover. Keep a copy of your original content. A third-party hosting service or a link later changed by its owner may affect access.
• Order photographs or customer media are not used for marketing without your permission.

10 · Product Care & Safe Use

Fresh roses and floral bouquets

Keep flowers cool and away from direct sun, heat and ripening fruit. Place suitable stems in a clean vase with fresh water, follow any supplied care instructions, and replace water regularly. Remove leaves below the waterline. Vase suitability depends on the arrangement.

Preserved roses

Do not water preserved roses. Keep them dry, away from direct sunlight, high humidity and heat, and avoid excessive touching. Gently remove dust if needed. Longevity depends on the supplier’s preservation method, environment and care; no specific lifespan is guaranteed by this preview.

Gift boxes, decorations and food

Read the care and safety instructions supplied with each gift. Keep decorative pieces, balloons and small accessories away from young children. Check food allergens and expiry dates. Follow candle safety instructions and never leave a lit candle unattended. Keep packaging and floral material away from open flames.

11 · Privacy & Website Use

• We store your verified sign-in identifier, email, profile name, telephone / WhatsApp number and submitted orders in the website’s database to provide your account, order history, invoices and customer service. Your sign-in password is managed by ChatGPT rather than stored by Cashmere Blooms. Recipients’ details and gift messages are stored only as part of the order you submit.
• Your cart selections are saved in your browser so they can remain available when you return. Your contact, recipient, address and gift-message details are not saved in browser storage by this checkout. They are stored in the order database after submission. Delivery-method selection and a request-retry identifier may be kept for the current browser session. Your browser may separately offer its own autofill features.
• Submitting checkout or the custom request form records your request and generates a printable PDF invoice. When the email sending service is connected, a copy is sent to your verified customer email and sales@cashmereblooms.com. Email service providers process the address and invoice attachment for delivery. If email is unavailable, the order and invoice remain in your account; email delivery is not represented as successful. Once secure payment is enabled, necessary order details will also be processed by the selected payment provider; payment credentials must be handled by that provider. An optional Google Form, if enabled, collects submissions in the business’s Google account.
• We share relevant delivery information only where needed to fulfill your requested arrangements. Your contact details are not published on the website or used for marketing without the appropriate permission.
• WhatsApp, your email provider and any linked Google Form or social platform have their own privacy practices. Please do not send payment credentials or unnecessary sensitive personal information.
• You may update your profile contact details in My Account. Contact sales@cashmereblooms.com to request correction, access or deletion of your account information. Some order records may need to be retained for business or applicable recordkeeping purposes. Your order history and invoices are accessible only to your signed-in account and authorized store administrators.
• The website uses your saved Cashmere Blooms logo and AI-generated concept images; it does not use downloaded third-party product photographs.